Frequently Asked Questions

Category

Property Owners

How do I install Orange charger?

Orange Outlets are very simple to install. First be sure to turn off the circuit breaker, then attach the leads from the Orange Outlet to the corresponding colored leads that go to the breaker with the included Wago connectors or appropriately sized wire nuts. Finally screw the Outlet into the double-gang back-box, and turn the circuit breaker on. After a few minutes the Outlet will come online. Check out our full install manual

How do I manage access control and who can use Orange chargers?

Orange puts the power in your hands with customizable access control. Within the Orange Dashboard, you have the flexibility to configure access to the chargers however you’d like: from being all-inclusive, welcoming anyone to charge, to invite-only, reserved exclusively for your residents and employees, or even a blend of both worlds. Orange gives you the keys to control who plugs in and also the freedom to set variable charging rates tailored to different groups.

Do my drivers need an adapter to use your Outlets?

Most electric vehicles come equipped with a mobile connector designed to work seamlessly with the Orange Level 1 Outlet (120V). For a quicker charge with our Orange Level 2 Outlet (240V), an affordable adapter (NEMA 6-20) can usually be purchased from the vehicle’s manufacturer. Having trouble finding an adapter? Reach out to Orange Charger Support, we’re happy to help.

How does the usage based fee work?

Say goodbye to recurring monthly bills and fixed fees with Orange. Our simple and transparent usage-based fee seamlessly integrates into the price of electricity for drivers. You can rest assured that you'll fully recover energy costs, plus the freedom to add any desired markups with reimbursements delivered to you monthly.

Orange does not have a fixed monthly fee or revenue share where you might never recoup your costs. Instead we have a simple usage-based fee that is added onto the price of electricity that drivers pay. As the property, you are welcome to add any additional markup that is 100% of your profit.

Say goodbye to recurring monthly bills and fixed fees with Orange. Orange is a usage based revenue model only. Your residents are charged only when they charge their EVs. We will also help you set the price that’s right for your property with any desired markups.

How do our residents get charged and when do I get reimbursed?

Your residents need to download the Orange app and enter their credit card information to start charging. Orange charges drivers on a monthly cycle for the energy they have utilized and reimburses the property every month.

How do I let my residents know we’ve installed Orange chargers?

Whether you're a brand-new building getting ready to welcome your first residents home, or an existing community enabling EV charging for the first time, we’ve got you covered. Our onboarding team will give you the tools you need to help educate your residents on how charging with Orange is a breeze.

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Drivers

How do I set up my Orange charger account?

Download the Orange app from Google Play or Appstore before heading down to your garage. Create an account and enter your credit card information.

How do I start charging my EV with an Orange charger?

Park in a spot with your vehicle’s charge port within reach of an Orange Outlet and hit ‘Scan QR Code’ on the app to connect to the Outlet.

Using a mobile charger, plug it into the Outlet and then into your vehicle’s charge port. Once your car starts charging, the clear Orange logo will turn green on the outlet.

When you are done charging, end your session via the app and remove your mobile charger from the vehicle and outlet.

Do I need an adapter?

Most electric vehicles come equipped with a mobile connector designed to work seamlessly with the Orange Level 1 Outlet (120V). For a quicker charge with our Orange Level 2 Outlet (240V), an affordable adapter (NEMA 6-20) can usually be purchased from the vehicle’s manufacturer. Having trouble finding an adapter? Reach out to Orange Charger Support. We’re happy to help.

Can I start charging sessions from my phone?

Once your charger is connected and online, you can start and stop your charge sessions right from your phone with the Orange app.

How will I be charged?

Charge session data accumulates costs based on energy usage. All charges are added up and billed to your credit card once at the end of the month.

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Frequently
Asked Questions

How do I let my residents know we've installed Orange chargers?

Orange can provide you with information to email and share with your residents when they move in. You can also hire Orange Customer Success to host an on-site event at any property where we educate residents on EV charging and ways to use incentives to buy an EV. With so much change in the rapid adoption of sustainable transportation, having a partner like Orange will help more of your residents live a conveniently sustainable lifestyle.

Do my drivers need an adapter to use your Outlets?

Most EVs today come with a mobile adapter that works directly with the Orange Level 1 Outlet. Some EVs will also come with a mobile adapter that allows them to use the Orange Level 2 Outlet. In the event a driver does not have a mobile adapter, or their brand vehicle does not have the ability to swap adapters, Orange provides cost-effective mobile connectors available for purchase from the Orange Store.

How do I manage access control and who can use which Orange chargers?

Orange gives you the flexibility to select the right access for your property: public, which means everyone with the Orange app can charge; semi-private, which means only your tenants (granted via their email address) can charge; private means a charger is assigned to a specific profile and can only be used by them. All of this is managed through your Orange Dashboard.

How often do I get paid by Orange?

Orange does billing on a monthly cycle both to charge drivers for the energy they’ve used, as well as providing a statement to the property and corresponding transaction with the account that was setup as part of the property onboarding.

How does usage based pricing work?

Say goodbye to recurring monthly bills and fixed fees with Orange. Orange is a usage based revenue model only. Your residents are charged only when they charge their EVs. Orange charges a kWh fee to your baseline electricity cost. We will also help you set the price that’s right for your property with any desired markups.

How do I set up my banking information for monthly payments?

You will need to tell the Orange Admin Team who in your finance organization will get an invite to input your banking information for the property or organization through the secure Orange Bill.com portal. Contact Us.

What hardware do you recommend to install Orange outlets?

We recommend you install Orange outlets with a plastic (not metal) double-gang back-box that is available at any hardware store.  See our approved hardware list.

What covers can I use with Orange outlets?

While Orange outlets are designed to work in outdoor applications (UL Intertek Listing). If you desire or are required to install a weather cover, the Orange Outlet Cover provides lockable, weatherproof protection.

How do I install Orange outlets?

Orange outlets are very simple to install. Any certified electrician can install them. It installs like any standard outlet in any 2-gang box. First, turn off the circuit breaker, then attach the leads from the Orange outlet to the corresponding colored leads that go to the breaker with the included Wago connectors or appropriately sized wire nuts. Finally, screw the outlet into the double-gang back-box, and turn the circuit breaker on. After a few minutes the outlet will come online. Check out our full install manual.